Safety Project

Scenario:

The Sno Isle Skills Center is preparing high school students for careers in information technology. Part of the goal of the program is to prepare students to work in the “real world” where companies will often have policies and procedures in place that are so tight that to defy even one can result in dismissal.

Your company has been contracted to research and develop a list of acceptable company policies that can be used in the Sno Isle Computers, Servers, and Networks course. They need training materials and print materials to hand out to employees as well as an employee handbook that will cover all aspects of the business.

Your team is going to work together to come up with a list of policies and procedures to be used in this class. You will turn in:

Proposal Packet, which will include:

Cover page with company name, logo, and title of proposal
Customer Overview
List of current needs
List of future needs
Jargon defined in simple terms (see below)
Written proposal of what needs to be done in order to meet current and future needs of your client
Spreadsheet of cost for materials for the presentation/proposal to be fulfilled
Drawing/Illustration of material
All items listed below (samples)

i. Flyer

ii. Contract

iii. Poster or signs

iv. Quiz with answers

v. Printouts of other company’s policies and procedures (at least three)

Presentation (made before the class) of the policies with a rationale for each policy.

Example:

i. Policy: Students will wear green and purple plaid coats on Friday.

ii. Rationale: Green and Purple ward off trolls and dragons.

Contract with a list of policies and procedures (minus rationales) that can be placed into the policy and procedures manual. (This can be created in Word and emailed to the client.)
Flyer or handout that describes policy with appropriate graphics.
Poster or sign to place up in the classroom with appropriate graphics.
Ten question quiz based on your policy or procedure you create. It can be multiple choice, true/false, or fill in the blank and must be part of your training.

You may choose from the following list of topics.

8 Opening a computer for repair or lab	8 Installing and maintaining an operating systems	8 Avoiding viruses, spyware, and malware
8 Horseplay on the job	8 Working with electricity	8 Securing routers
8 Appropriate dress (including jewelry, hair, etc.)	8 End of the day procedures	8 Keeping network data resources safe
8 Hardware and software installation policies	8 Working on Sno Isle staff computers	8 Working on Sno Isle student computers

Task One: Create a list of words that must be defined in order for the customer to understand the proposal.

Task Two: Develop a list of questions that must be answered before you can begin fulfilling the customer order. When you have developed this list, show it to me and in exchange I will give you the information from the customer.

Task Three: Develop a list of current customer needs.

Task Four: Research the policies and procedures used in other places of business. Find at least three policies/procedures related to yours and include them in your client presentation as a rationale for the policies you are advocating adoption.

Task Five: Develop training materials as listed above.

Task Six: Present training to client.
Rubric

Criteria	Excellent	Good	Needs Work	Poor	Not Demonstrated
Language use, if applicable, is appropriate and shows a complete understanding of the concepts.	20	16	12	8	0
Presentation
Customer Overview	10	8	6	4	0
Resources—Company locates at least three policy and procedures manuals from other companies that lend credence to the policies and procedures they have chosen	More than 3 (10)	3 (8)	2 (6)	1 (4)	(0)
Jargon defined	10	8	6	4	0
Questions that must be answered to begin project	10	8	6	4	0
Customer needs defined (present needs)	20	16	12	8	0
Customer needs defined (future needs)	20	16	12	8	0
Policies clearly outlined	20	16	12	8	0
Rationale for each policy	20	16	12	8	0
Graphics are used that support the message in an appropriate manner	20	16	12	8	0
Presentation given in a mature manner	20	16	12	8	0
Flyer
Flyer is complete and has information on all sides	30	24	18	12	0
Flyer contains full description of all policies	10	8	6	4	0
Flyer contains rationale for each policy	10	8	6	4	0
Flyer contains appropriate graphics that support the message	10	8	6	4	0
Contract
Emailed to teacher (err, client) prior to orientation day	10				0
Contains full description of each policy	20	16	12	8	0
Contains rationale for each policy	20	16	12	8	0
Quiz
Ten question quiz created and given to teacher (umm, client) before presentation (must be typed and emailed)	30	24	18	12	0
Questions reviewed during orientation	20				0
Participation
Participated in orientation during other presentations	20	16	12	8	0
Scored other team’s orientations	20				0
Use of class time	20	16	12	8	0
Total Score	/400

This project is due the day of the policy and safety test.

Project Help

Customer overview: A statement about who your customer is. If your customer is a high school student from this class, for example, you would write:

Our customer is a high school student who is pretty technologically savvy. He likes to play games so he wants a higher-end computer. Since he is a student, however, his budget is limited. He knows the brands, so don’t try to snow him.

Customer needs: This is a list of your customers current needs and their future needs. How do you find that out? Read the project and if it says email the customer, email the customer a list of questions like “What else would you like to do with your computer?”

Jargon: Jargon are terms that are special to technology that some customers might not know. Based on the project, type a list of terms and SIMPLE definitions. For example: OSHA: OSHA is responsible for making sure the workplace is safe.

Questions: Often a project will ask you to email a list of questions to the customer. If you don’t do this, you usually won’t pass the project because you need to learn to question the customer. The customer (me) will answer based on what you ask. If you don’t ask good questions, you won’t get good answers.

Diagram: If you are, for example, building a computer for a customer the picture would be a picture of the system you’re building. You can find something online. In networking it would be a network diagram or structure.

Proposal: This is a description of what you decided and why. For example, let’s say your customer wanted a new video card and your job was to choose the right one. You’d include all this stuff (diagram, overview, needs, jargon, pricing, etc.) and a proposal that would read like this:

For your video card we chose the Nvidia Purple Power Eater. Since you are into gaming and want to play Crysis on your new rig, we went with a high end card. The PPE has 250 TB of DDR3 VRAM. This will ensure that your transitions are smooth. We also ensured that the video worked with your current motherboard, the Nimbus2000. Your motherboard will require a BIOS upgrade, but we can take care of that for you in the shop.

Generally a proposal is like a “report” of what you chose and why, and is more than one page long.

Pricing: Using Excel you would price out the customer’s hardware/software solution. Remember that if the customer is a company, you’re going to need to price out ALL of the items, not just one item. The prices should include ALL ITEMS TOTALED. Don’t just copy and paste from newegg.com. An example is below: