Lab 9-5 Creating a Troubleshooting Form

We are going to be doing computer repair soon for the teachers on campus. Before we do this, we must establish procedures for troubleshooting. Using a form will help everyone follow standard troubleshooting procedures and will ensure that if someone doesn’t finish a job and it must be passed onto the next person, it is clear what the first technician has completed and where they left off.

You are going to create a one-page form we can use for the program. The student whose form is adopted will earn extra credit points.

The form should include the following:

1. An area to write down who and where the problem is, as well as a complete inventory of the machine (model, operating system, RAM, tag number, etc.)
2. A list of basic steps for troubleshooting with an area to mark them off and make notes.
3. An area to make notes of symptoms and what the teacher/student said when interviewed.
4. An area to make note of where the technician left off.
5. An area to make note of what steps to take next.

You should probably include more than this as well. Be sure to leave plenty of room to write! Include a logo as well.