Name:     ID: 
 
Email: 

Quiz 9-1

True/False
Indicate whether the statement is true or false.
 

 1. 
You want to put the computer on the grounding mat before you work on it
 

Multiple Choice
Identify the choice that best completes the statement or answers the question.
 

 2. 
Which of the following it Comptia’s steps of troubleshooting, in order?
a.
document, back up, systemic approach, reshearch, analyze
c.
identify, analyze, test, evaluate, document
b.
analyze, test, evaluate, document, identify
d.
document, backup, systemic approach, analyze, research
 

 3. 
Before you start working on a piece of equipment, what should you do?
a.
Unplug it
c.
Power up
b.
Power down
d.
Ground all pieces of equipment
 

 4. 
What is the first, and most important thing you can do when handling a difficult situation.
a.
Come up with a solution
c.
Empathize
b.
Listen
d.
Promise
 

 5. 
This kind of fire extinguisher can be used on chemical fires
a.
A
d.
D
b.
B
e.
ABC
c.
C
 

 6. 
Where do you point your fire extinguisher?
a.
At the top of the flame
c.
At the bottom of the main flame where the combustibles are
b.
At the material around the flame
d.
At your friend.
 

 7. 
A workroom for computer repair should not be located here:
a.
Near flourescent lights
c.
Near large engines that may ionize the air
b.
Near the front door where debris might blow in from weather
d.
Near iodine or solvents
 

 8. 
What is the first thing you should do if your power supply comes on but you don't get a live screen?
.
a.
buy a new cmos battery
c.
replace ram
b.
turn off your computer and try again
d.
all of the above
 

Multiple Response
Identify one or more choices that best complete the statement or answer the question.
 

 9. 
Why should you always dispose of batteries correctly, choose all that apply.
 a.
It is Federal Law and fines are steep
 c.
Batteries can swell and explode
 b.
Batteries can corrode and leak toxic waste
 d.
Batteries are dirty and can cause corrosion of other batteries
 

 10. 
What things can protect compents from ESD?
 a.
Grounding mats
 d.
grounding straps
 b.
ankle straps
 e.
Dry cold rooms
 c.
nylon carpets
 f.
Federal law
 

 11. 
What are some reasons to document repairs? Choose all that apply.
 a.
In case the customer has a complaint.
 d.
To cover your hiney in case of legal matters
 b.
In case you see the problem again in another customer’s computer.
 e.
To suggest procedure change for things that don’t work
 c.
In case the customer wants you to do the same thing to another computer.
 f.
To help other technicians save time by not having to reinvent the wheel
 

 12. 
Which of the following are ways to prevent eye strain?
 a.
Turn down the brightness on the computer
 c.
Look away from the screen periodically
 b.
Keep the monitor closer than you would normally keep other reading material.
 d.
Minimize lighting reflections
 

Completion
Complete each statement.
 

 13. 
A butter knife is not a __________________
 

 

 14. 
Use the _________   ___________ to pick up screws dropped into the case.
 

 

 15. 
The trust you build up with your customer is referred to as ____________
 

 



 
         Start Over