Unit Project—Hard Drives

 

Remember your customer from the RAM unit? He has a new issue. You did such a great job fixing the RAM thing that he has returned to you for your expertise.

 

Here is his email:

 

Dude. Thanks for fixing the RAM issue. Who knew that stupid Vista didn’t see 4 GB RAM? I didn’t. Obviously you did because you’re smart like that.

 

My friend just gave me four SATA hard drives. I want them all to work in my system but I don’t want a bunch of different drive letters going down. I know there must be a way to get this to work.

 

Any ideas?

 

There are THREE versions of “this” that are supported natively in XP and Vista. You are going to describe to him how to do that, with screen shots. You will use your installation of Vista to do this.

 

THEN

 

There are third party solutions, you will create a package that includes hardware and software needed to use these drives in the manner that he wants to use them. You will put pictures and prices and give him full instructions how to do this.

 

Task One: Create a list of words that must be defined in order to answer the customer’s question.

 

Task Two: Develop a list of questions that must be answered before you can begin fulfilling the customer needs. Email your questions to jschmoe@teechur.com

 

Task Three: Develop a customer overview. Who is this guy? What does he need? How can you help?

 

Task Four: Determine a list of his current needs and potential future needs.

 

Task Five: Research the requirements for his motherboard.

 

Task Six: Develop a step by step list of troubleshooting steps to take.

 

Task Seven: Research the requirements for the task he’s asking you to complete.

 

Task Eight: Create a simple step by step package, complete with diagrams and screen shots, that will explain to him:

  1. What it is he wants to do. Use proper terminology.
  2. How to set it up.
  3. The different ways he can set it up. Be CLEAR.
  4. Any additional hardware or software requirements.
  5. Troubleshooting tips for when it doesn’t work.
  6. Your suggestion for the best way to set it up.

 

Task Seven: Create a complete proposal that outlines what you can do for the customer. Include drawings and images, price quotes, and other items as applicable. This proposal will be in POWERPOINT format and will be presented with ALL tasks present.