A customer comes in
with his laptop. He has a Dell Inspiron 11z, Windows Vista,
and the following components:
This is what he had
to say: “I think something is wrong with
my notebook. When I close the lid, Vista goes to sleep or hibernates; which I
hate. Well, in order for me to get back into my computer I had to push the
sleep button, wait for the computer to go to sleep, and finally push the button
once more to make it come alive.
This was working fine, although it was annoying,
until yesterday. I pushed the button and the thing would not go to sleep. I
pushed it again and waited fifteen minutes and it still had not gone to sleep.
Finally I gave up and restarted.
When I restarted the computer it would only come
to a black screen with a cursor in the center of the screen. The cursor would
move if the mouse was moved but everything else was black. The cursor is dead
center and not blinking.”
You take in the
computer and need to start doing some research on what might be causing the
problem.
Task One: Create a list of words that must be defined in order for the customer
to understand the training.
Task Two: Develop a list of questions that must be answered before you can begin
fulfilling the customer order. When you have developed this list, show it to me
and in exchange I will give you the information from the customer. Note: You will not get the right answer
unless you do this. Email this to the customer. You might also ask him if he
has any future needs.
Task Three: Write up a short customer overview. You can’t fill your customer’s needs
unless you know who you’re dealing with.
Task Four: Develop a list of current customer needs. Develop a list of future
customer needs. (You did ask him if there were any other needs you might meet,
didn’t you?)
Task Five: Research the problem. Describe precisely what’s going on.
Task Six: Design a complete how-to with screen shots so he can fix the problem
on his own.
Task Seven: Create a
spreadsheet of prices and resources. Example (obviously this has nothing to do
with barcodes):
|
Your Company Name |
|
|
|
|
||
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Component |
Brand |
Cost |
# Items |
Total |
Site |
Purpose |
|
Handheld Barcode Scanner |
Linear Imager |
$
595.00 |
1 |
$
595.00 |
Will enable you to scan purchases |
|
|
Barcode Printer |
Zebra |
$
360.00 |
1 |
$
360.00 |
Will enable you to print bar codes for
inventory |
|
|
Create A Label Software for Windows |
Create-a-label |
$
137.00 |
1 |
$
137.00 |
Will enable you to create the bar code
labels on your Windows computer |
|
|
Totals |
|
$1,092.00 |
3 |
$1,092.00 |
|
|
P
A picture of the device/devices (if any) you’re
suggesting.
Turn In (in order, typed, using full sentences and paragraphs):
:
Customer Overview
:
Jargon
:
Identify Customer Needs
o
Current
o
Future
:
Identify specifically tasks to be completed and
refer to the manual for steps.
:
Define terminology used (jargon, technical terms)
: Price Out
Solutions