Lab 2-2 Using Microsoft Technet

Using the Internet for Research

Microsoft offers a knowledge base of information on all its products. Learning to find information in the knowledge base is important to your success as a PC support person in a Windows environment. Go to the Microsoft support site at http://technet.microsoft.com follow these directions, and answer these questions:

1. Heartly is trying to install Windows 7 on a netbook with no optical drive. Yes, this article exists. I verified it on September 30, 2010.
1. List four keywords or phrases you can use to search for this information.

i. __________________________________________________

ii. __________________________________________________

iii. __________________________________________________

iv. __________________________________________________

2. Locate the Technet article and tell me who wrote it?

3. Where was the article published originally?

4. Briefly describe the first four steps to installing on a netbook with no optical drive.

i. ______________________________________________________________

ii. ______________________________________________________________

iii. ______________________________________________________________

iv. ______________________________________________________________

2. A client just bought a 250 GB hard disk. He has Vista installed. When he formats the disk using the Vista Live File System, there is less than 250 GB available. He calls you to ask why. Article verified September 30, 2010
1. Search for information in Technet (aka the Knowledge Base).
2. Where do you find this information?

i. Article ID number: ____________________________

ii. Article name: _________________________________________________

3. What will you tell the customer?